TO WHOMSOEVER IT CONCERNS AT CROMA CONSUMER SUPPORT HELP Greetings!
I have had an extremely unpleasant experience with Croma.
- I purchased an A-7 Samsung mobile on 4th Nov. The selling staff was very persuasive that I purchase one-year insurance over the warranty to ensure that if my mobile is damaged I will they assured me of 100℅ return or replacement, especially within 90 days.
- On 17th Jan, when my phone was damaged instinctively to safeguard I took the phone to a genuine Samsung lab/ station in Kotla, New Delhi. The lab gave an extensive report (attached with purchase bill), uploaded images on their centralized system, and verbally advised that I buy a new set since even if it is repaired there is no guarantee since water corrodes gradually.
- I immediately went to Croma in the select city mall, since the manager in Anupam PVR where I had made the purchase on a previous occasion was extremely rude. The staff in the select city were cooperative and assured that I will after a pickup will get Croma cash and I can return to buy a new set once the report is verified.
- Unfortunately, the man who came to pick up the damaged phone did not take the Samsung lab report. For the last five days, I am told that the piece is repaired and I can pick it up.
What was the value of the insurance and the warranty since I ended up paying together a good 3 thousand more?
Two: why was not the Samsung report which was uploaded along with the pictures of the damage on the Samsung Centralized system not considered for verification?
Three: what is the assurance that the hydro corrosion will not take effect in the next 12 months? And if it does will croma give one-year insurance and replace the gadget?
I have been harassed repeatedly by phone calls, but no one can justify or provide any answers. Four: When the Samsung Engineer advised that I need to buy a new phone since, the present damage seen and therefore can be addressed is mere 80% the rest of the dame of 20% will be apparent only late – then why is Croma insisting that they have repaired the phone, when that is scientifically not true. WHY IS CROMA HARASSING ME THE CONSUMER? – OVER 500 MINUTES OF PHONE CALLS, REPEATED ADAMANCY OF FORCING ME TO ACCEPT THE SEMI REPAIRED PHONE IS MADE. I HAVE BEEN MADE TO HOLD THE PHONE FOR A GOOD 20 MINUTES ON 5 OCCASIONS SINCE THE PERSON PHONING ME WANTED TO RECHECK WITH HIS OR HER SUPERIORS. I WANT MY 100% MONEY BACK, OR A NEW PHONE AND OF COURSE THE HARASSMENT CHARGES.